frequently asked questions
FAQ – your questions, our answers
WHAT IS INCLUDED IN THE DELIVERY SCOPE OF MY VOLUME LICENCE?
All documents (copy), from the time of the first order of licences to the current version of the sale of the former licencee / first purchaser:
- Upgrade chain/ purchase of licence, incl. maintenance contracts
- Licence key for the product, if relevant, declaration of destruction of software of previous owner
- Bill of delivery
- Terms and Conditions of the manufacturer (Terms of the manufacturer to the underlying licence agreement and the purchased product)
- Upon request, we are happy to provide you with an image of the software for download
DOES PROCESSING COMPLY WITH THE MANUFACTURER'S REQUIREMENTS?
You’ll receive the complete documentation of the legal chain, from the time of the first licence order, right up to the current version of the sale of the former licencee / first purchaser.
If necessary, we are happy to provide you with further documents such as:
- Expert opinion of a legal expert regarding the use of used software
- The confirmation of a business / professional liability insurance for unforeseeable risks, with a sum insured of up to 10 million euros
- Further information on trading in used software
WHAT IS THE SAVING POTENTIAL WITH USED VOLUME LICENCES?
50 – 70 % costs can be saved when buying original software from the secondary market
MAY SOFTWARE LICENCES FROM VOLUME LICENCE AGREEMENTS BE SOLD INDIVIDUALLY?
In December 2014, the BGH [Federal Court of Justice of Germany] decided that splitting volume licences is allowed. This means, for example:
The first purchaser acquired licences with a permanent right of use. In this case, upon resale, the first purchaser must deinstall the software and may no longer use the sold licences.
You will receive the first purchaser’s declaration of destruction within the scope of our business transactions.
ARE THE LICENCES ORIGINAL GOODS?
We trade solely with original goods. And we guarantee our customers a complete chain of rights for all products purchased from us. An experienced IT lawyer meticulously verifies every software sale. This guarantees legally–compliant processing.
IS THE PURCHASE OF USED SOFTWARE DISADVANTAGEOUS IN ANY WAY WHEN COMPARED TO THE PURCHASE OF NEW SOFTWARE?
No! Used software offers you the same quality as new software. Software is a product that, unlike many other consumer goods, is not subject to wear and tear.
In fact: quite a number of software versions that are still in use in companies and at public authorities are no longer available as new goods.
This represents an extremely cost-effective alternative to the purchase of new licences – with a savings potential of up to 50% – 70%.
CAN I ALSO UPDATE USED SOFTWARE?
Yes, in this regard, there is no difference to new software. Even as a second buyer, you can continue to update used software licences from the respective manufacturer.
DOES SOFTWARE BROKER ALSO BUY AND SELL FROM/TO PRIVATE INDIVIDUALS?
Unfortunately, not. We only buy and sell used software licences from commercial use. For this reason, the offer is directed solely at commercial enterprises, associations, societies, and authorities, as well as social and health facilities.
IN WHICH COUNTRIES MAY USED SOFTWARE BE SOLD?
Trading with used software is permitted in all countries of the EU or the European Economic Area. This is the verdict of the European Court of Justice of 3/7/2012.
MUST THE SOFTWARE PRODUCER AGREE TO THE SALE OF USED SOFTWARE?
No. Approval by the respective manufacturer for the sale of used software licences is not required. The manufacturer’s copyright is exhausted with the first sale of his software in the EU. This, too, is the verdict of the Federal Supreme Court from 2012.